Shipping

All Candles are hand poured upon order. Orders take 1-4 business days to ship.

 

Tracking notification emails are sent as soon as shipments are processed. Once your order has shipped, you will receive an email with tracking information. If you do not receive a tracking email, please email us at heavenscentsoycandles12@gmail.com and we will send it to you.

2

Returns/Refunds/Damaged Items

All sales are final - we cannot modify or cancel orders after payment confirmation. If your package arrives damaged, we will provide the same item at no additional cost to you, please email us at heavenscentsoycandles12@gmail.com

3

Gifting

We offer beautifully packaged candles, custom labeled and gift sets, please visit our collaborate page or email us at heavenscentsoycandles12@gmail.com to start your gift order!

4

Wholesale

We offer a wholesale program for retail and large custom-label orders. Please email us at heavenscentsoycandles12@gmail.com and we will be happy to assist you in this process.

5

Wood Wick Care

It is recommended that you trim your wood wick before every burn. Trimming your wick helps ensure a cleaner burn. Shop our wick trimmer.

FAQ'S

Partner with us

Having a candle-making event, open house or employee self-care day, visit our collaborate page or reach out to us at heavenscentsoycandles12@gmail.com to discuss a collaboration!