Question 1

Shipping

Accepted Answer

All Candles are hand poured upon order. Orders take 1-4 business days to ship.    Tracking notification emails are sent as soon as shipments are processed. Once your order has shipped, you will receive an email with tracking information. If you do not receive a tracking email, please email us at heavenscentsoycandles12@gmail.com and we will send it to you.

Question 2

Returns/Refunds/Damaged Items

Accepted Answer

All sales are final - we cannot modify or cancel orders after payment confirmation. If your package arrives damaged, we will provide the same item at no additional cost to you, please email us at heavenscentsoycandles12@gmail.com.

Question 3

Wholesale

Accepted Answer

We offer a wholesale program for retail and large custom-label orders. Please email us at heavenscentsoycandles12@gmail.com and we will be happy to assist you in this process.

Question 4

Gifting and Private Labeling

Accepted Answer

We offer custom labeled candles, please visit our wholesale page or email us at heavenscentsoycandles12@gmail.com to start your gift order!

Question 5

Wood Wick Care

Accepted Answer

It is recommended that you trim your wood wick before every burn. Trimming your wick helps ensure a cleaner burn. Shop our wick trimmers today.

Question 6

Candle-Making Workshops

Accepted Answer

Hosting an open house, private event or team building and want to include candle-making? We offer candle-making workshops to groups with 10 or more.    This workshop includes: 2 hours of guided instruction, with all materials One candle in a signature vessel Custom fragrance design Custom label design (label artwork or logo must be submitted one week prior to workshop)   Email us to book your event.

FREQUENTLY ASKED
QUESTIONS

Didn't find your question? Please email heavenscentsoycandles12@gmail.com for more info.

FREQUENTLY ASKED QUESTIONS

Didn't find your question? Please email heavenscentsoycandles12@gmail.com for more info.

FREQUENTLY ASKED
QUESTIONS